Shipping policy

  • UK Delivery is £4.95 using Royal Mail ‘Signed For’ Service. This service aims to deliver the next working day, but can take 2-3 days. FREE Next Day Delivery Shipping on all orders over £150. For all emergencies, or if you do not want to wait, we offer UK Guaranteed Next Day Delivery Service through Royal Mail which is £7.95 (Orders must be placed before 1pm).
  • International Shipping using Airsure Service costs £12.50

 

I and I Jewellery Ltd, (i+i), products are sold in British Pounds Sterling (£ GBP) on a delivery duty unpaid basis. Any duty and taxes that may be due in the country of destination are the responsibility of the customer. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

 

A signature will be required on receiving the parcel. Please ensure that the delivery address is an address where you will be at the time of delivery. All goods must be paid for in full before we are able to dispatch them. We are unable to amend the delivery address on orders once they have been processed or dispatched.

 

Late and Lost Deliveries: Please contact us if your delivery has been delayed and we will provide you with the tracking number to enable you to chase it up with Royal Mail. We cannot refund or replace lost items until 30 working days after the date of dispatch (90 days for international items) as this is when Royal Mail classes items as being lost.

When we send items abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 7-14 working days.

Items that have not been received, but are recorded as having been delivered, frequently happens when items are delivered to places of work. In some cases your item might have been delivered to a post room, or signed for by a colleague. If this happens, for a small charge, you can request a proof of delivery certificate from Royal Mail. Please be aware that we do not refund or replace items that are tracked as being delivered.

I and I Jewellery Ltd (i+i) cannot be held responsible for goods that are lost or delayed in transit.